1irm Privacy Policy

Information We Collect

When you register and use 1irm's services, we collect several categories of personal information to enable us to provide a safe and personalised experience. This information is collected directly from you or through your interactions with our platform.

Categories of information collected include:

• Identity information: full name, date of birth, identity card number (MyKad) or passport, nationality.
• Contact information: email address, mobile phone number, residential address.
• Account information: username, password (stored in encrypted form), login history.
• Financial information: payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, cryptocurrency), deposit and withdrawal history.
• Usage data: gaming activity, game preferences, betting patterns, active time on the platform.
• Technical information: IP address, device type, operating system, web browser type, session data.

Age-related information is mandatory to collect. Players must be at least 21 years old to register and use the 1irm platform. We verify this as part of the registration process.

How We Use Your Information

The personal information collected is used for legitimate and necessary operational purposes to enable 1irm to provide efficient, safe and responsible services to Malaysian players.

Purposes for which information is used include:

• Processing account registration, identity verification and player account management.
• Processing financial transactions including deposits and withdrawals through supported methods.
• Delivering welcome bonuses, promotional offers and the latest updates related to 1irm's services.
• Conducting risk assessments to detect suspicious or potentially fraudulent activity.
• Complying with legal and regulatory obligations under the international licensing we hold.
• Providing effective customer support through live chat and email services in Malay and English.
• Analysing usage patterns to improve platform performance and experience.

We do not use your information for any third-party marketing purposes. If you wish to stop receiving promotional communications from us, you can update your preferences through your account settings or contact our support team.

Sharing and Disclosure of Information

1irm treats the confidentiality of players' personal information seriously. We do not sell, rent or disclose your information to third parties without your consent, except in the following situations permitted by law and operational requirements:

• Approved payment service providers to process your financial transactions. They receive only the information required for processing purposes.
• Regulatory or law enforcement authorities where required by a court order or valid legal requirement.
• Technology and software providers that support the operation of our platform, subject to confidentiality agreements that bind them.
• Parties involved in corporate transactions such as mergers or acquisitions, where data protection will be maintained.

In all cases above, disclosure is made only to the extent necessary and we ensure that recipients of the information comply with data security standards equivalent to our own.

Data Security and Protection Measures

1irm invests in robust security infrastructure to protect your personal information from unauthorised access, loss, modification or unlawful disclosure.

Security measures we implement include:

• SSL/TLS encryption protocols for all data transfers between your device and our servers.
• Account passwords stored using one-way hashing algorithms that cannot be reversed to the original text.
• Layered access controls ensuring that only authorised personnel can access sensitive data.
• Continuous system monitoring to detect any unusual activity or intrusion attempts.
• Regular security testing conducted by independent experts to identify and address vulnerabilities.

While we take all reasonable steps, no digital system is entirely free from risk. We therefore encourage players to use strong passwords, not share login credentials, and contact us promptly if they suspect any suspicious activity on their account.

Cookies and Tracking Technologies

The 1irm platform uses cookies and similar tracking technologies to improve the user experience, monitor website performance and tailor content to your preferences.

Types of cookies we use:

• Essential cookies: required for basic platform operations such as login session management and transaction security. These cookies cannot be disabled.
• Performance cookies: collect information about how you use our website to help us make improvements.
• Functional cookies: store your preferences such as selected language and display settings to provide a more comfortable experience.
• Analytics cookies: used to understand usage patterns and improve our services overall.

You can manage cookie settings through your web browser. Disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's documentation.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may still need to keep certain records to meet legal obligations, resolve disputes or enforce our agreements.

After the set retention period has ended, data will be deleted using secure deletion methods that ensure information cannot be recovered. You may request early deletion of data by contacting our support team, subject to legal requirements that may require us to retain certain records.

Your Rights as a Player

1irm recognises your rights regarding the personal information we hold. You have the right to:

• Access a copy of the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your personal information, subject to applicable legal requirements.
• Object to or restrict the processing of your data in certain circumstances.
• Withdraw consent you have previously given, where processing is based on consent.
• File a complaint with the relevant authority if you believe your privacy rights have been violated.

To submit any request relating to your privacy rights, please contact our 24/7 support team via live chat or email. We will process your request within a reasonable time and will notify you if any additional information is required.

Changes to This Privacy Policy

1irm reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or new industry standards. Any significant changes will be communicated to players via their registered email or through a clear notice on the platform.

The "Updated" date shown at the top of this page reflects the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to ensure you are always aware of how we protect your information. Continued use of the platform after any changes is considered acceptance of the updated terms.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how 1irm manages your personal information, our support team is ready to assist you.

We provide customer support 24 hours a day, 7 days a week in Malay and English via live chat on the platform and email at [email protected]. Our team will handle your enquiries seriously and in a timely manner.

For more complex or formal issues relating to data protection, you may submit a written request by email, including full details of your request and the required identity verification information.